Microsoft Dynamics 365 Customer Engagement
The Adaptable difference and why you need it?
This is not just about implementing a Microsoft Dynamics 365 Customer Relationship Management (CRM) or Engagement solution. Any provider can do that. The reality is Microsoft’s Dynamics CRM does a whole range of smart and innovative things - but no one organisation uses it in exactly the same way. That is where Adaptable comes in.
It takes real smarts and experience at our end to ensure you get the right results - for you - and extract the greatest possible value from your ongoing Microsoft investment. This is as much about involving your team in the process as it is about demystifying licensing and choosing the right application.
“Embedding Microsoft Dynamics into Kiwi businesses has been a core part of what we do for decades – so you’re in safe hands.”
What you can do with Adaptable
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Your sales team gets an in-depth understanding of prospects and customers. Not only do you win more deals with Dynamics 365 for Sales you improve retention rates and upsell over time. It gives you one source of shareable truth. Instead of sitting in personal email or spreadsheets – sales intelligence can now be accessed across every part of the business.
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Dynamics 365 for Marketing automates marketing processes and gives you indepth insights to identify leads and opportunities right through the customer engagement cycle. Extending well beyond basic email marketing and communications functionality it integrates into other key marketing tools and channels including your website, events, SMS, social and more.
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Dynamics 365 for Field Service lets you respond in a more dynamic and proactive way with real-time visibility of how your people are deployed and the work they are doing. Everyone benefits from having the right people with the right skills in the right place at the right time. You deliver greater operational efficiency backed by delivering real customer satisfaction.
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We all want to retain customers for life. To do this we need to create real value with every interaction through a faster and more proactive service. Dynamics 365 for Customer Service delivers this and more. You get the consistency you need delivered with the personal touch customer want.
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Dynamics 365 connects projects and teams across your organisation. You can view all your project based 'events’ within one secure, remotely accessible solution. You get real-time analytics, the ability to optimise resources across projects with the ability to track project budgets and profitability.
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Dynamics 365 AI (Artificial Intelligence) is embedded in the solution. It lets you squeeze everything you can out of the available data – turn them into insights to create business processes that will transform your business. It may sound like rocket science but it isn’t. The hardest bit is working out what you want to know and how to apply it.
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Dynamics 365 is fully cloud hosted. We work with you to determine the best hosting option for your business then set it up to enable you to work remotely from phones, tablets, laptops or PCs. It doesn’t matter where in the country (or the world) your team might be – they get the same view – in realtime - as you do.
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Our approach is ‘adaptable’ - we don’t put clients in a box - your team can be as hands on or off as you want to be. While we love it when customers want to be fully involved in the process – we equally understand if you don’t and offer a full end-to-end service. The important thing is you get to choose.
It's the start of something special
In choosing to work with the Dynamics 365 Customer Engagement suite it’s a living, breathing product that is constantly growing and changing. It is our job to help you understand if you need any of the new functionality or system updates and the best way to manage and implement them across your business.
Like we said at the start – this isn’t about simply implementing Dynamics 365. It is about building a highly valuable business relationship with you so you can get the most out of your CRM suite for years to come – and that really is something special.
Let’s talk about what a fully Adaptable Microsoft Dynamics 365 Customer Engagement solution might look like for you.