“We were able to eliminate inefficient processes prone to human error and automate various tasks, all whilst maintaining control.”

Payments NZ is the governance organisation at the centre of the payments system in Aotearoa New Zealand. We set rules and standards that enable seamless payments between financial institutions, lead API-enabled innovation through our API Centre, and drive strategic change and modernisation for our industry.

We implemented Microsoft Dynamics some time ago through a previous supplier, but over time we identified a need for further customisations, integrations and support to fully leverage its potential. Adaptable Consulting were bought in at this point to provide specialist expertise and technical capability in this space.

One of our main drivers behind engaging with Adaptable was to create efficiencies by developing improved industry data sharing facilities across our stakeholders throughout Aotearoa. Adaptable didn’t waste any time getting to the core of our business challenges and proposed a series of tailor-made solutions that seamlessly integrated with our other systems and software.

By customising Microsoft Dynamics to meet our unique needs, we were able to streamline our processes and automate tasks to free up staff for higher-value work, all whilst maintaining control. I really appreciate how Adaptable are willing to collaborate with other IT partners and their size ensures we receive just the right amount of attention. Their expertise has given us the confidence that any required maintenance will be taken care of, so we can focus on our core responsibilities.

Overall, our experience with Adaptable Consulting has been fantastic. I highly recommend Adaptable Consulting to any organisation seeking tailor made solutions, expert guidance and a reliable IT partner.

Shaun Clements
Head of Technology and Operations
Payments NZ